At Kendrick Lamar Merch, we value your satisfaction and strive to provide flexibility for cancellations and exchanges. This policy outlines how to cancel an order and request an exchange.

1. Order Cancellation

You can cancel your order under the following conditions:

1. Before Shipment:

   • Orders can be canceled within 24 hours of placing them.
   • Contact us at support@kendricklamarmerchstore.com with your order number and cancellation request.

2. After Shipment:

   • Orders that have already shipped cannot be canceled. In this case, you can initiate a return once the order is delivered.

2. Exchange Policy

We offer exchanges for the following reasons:

• Incorrect size or color.
• Defective or damaged items.

Eligibility for Exchanges

• The item must be unused, unwashed, and in its original packaging.
• Tags and labels must be attached.
• Proof of purchase (order confirmation or receipt) is required.

3. How to Request an Exchange?

To initiate an exchange:

1. Contact us at support@kendricklamarmerchstore.com within 7 days of receiving your order.
2. Specify the item details and the size or color you want to exchange it for.
3. Ship the item back to us using a trackable method.

Note: Customers are responsible for return shipping costs unless the exchange is due to our error (e.g., defective or incorrect item).

4. Exchange Processing Time

• Once we receive the returned item, we will inspect it within 3–5 business days.
• If approved, your replacement item will be shipped, and you will receive a confirmation email with tracking details.

5. Exceptions

• Final Sale Items: Items marked as “Final Sale” are not eligible for exchange.
• Promotional Items: Exchanges for free or discounted items depend on availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 24 hours of delivery.
• Provide photos of the item and details of the issue.
• We will offer a replacement or exchange at no additional cost.